Return Policy
Return Policy
At KomiLight, we prioritize product quality and customer satisfaction above all else. We provide safe, reliable lighting delivery and comprehensive after-sales support. If you encounter any issues with your order upon receipt, please contact us promptly—we’re committed to finding a solution that meets your needs.
Policy Overview
KomiLight offers a 30-day quality guarantee. During this period, if your product sustains damage during shipping or has issues with normal installation, please reach out to our support team at support@komilight.com. We’ll propose a suitable resolution without requiring a return, where possible.
Please note: We cannot accept returns after the 30-day window. Inspect your product immediately upon delivery, and contact us right away if you find any damage—we’ll do our utmost to assist you.
Eligible Returns
(1) Shipping Damage/Broken Glass Parts
Lighting products are fragile. If your order arrives damaged, broken, or with missing components, contact our support team at support@komilight.com for return guidance. Please provide:
- Order number
- Photos of the outer shipping box
- Clear photos/videos of the damaged area
(Even if more than 48 hours have passed, please still reach out—we’ll assist on a case-by-case basis.)
(2) Defective Lighting (Quality Issues)
Examples include:
- Light not turning on when powered
- Internal circuit malfunctions
- Loose or detached welded parts
Contact us via email promptly with a video of the installed product and a detailed description of the issue.
(3) Wrong Style/Color/Size
Inspect your order immediately after signing for delivery. If the product differs significantly from your order details, keep it unused in its original packaging and return it to our warehouse—we’ll ship the correct item at no extra cost. Failure to contact us within 48 hours of delivery will be deemed acceptance of the product as received.
Non-Returnable/Non-Refundable Items
- Products that have been installed or powered on
- Modified, cut, or altered products
- Items not in their original packaging
- Clearance/sale items (except for major quality defects)
- Returns requested after the 30-day period
Return Process
1.Contact Us:
- For shipping damage or wrong items: Contact support within 48 hours of delivery.
- For quality defects: Contact support within 30 days of delivery.
- Include your order number, reason for return, and photos/videos of the product (from multiple angles) and packaging.
2.Support Review:
Our team will review your submission and provide a resolution within 2-3 business days.
3.Return Shipping:
If a return is required, use the original packaging to prevent further damage during transit.
Refunds
Once we receive and inspect the returned product, we’ll process a full refund to your original payment method within 5-7 business days. (Refund processing times may vary slightly by bank.)
Additional Terms
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- We cover all shipping costs for returns due to product defects. You may choose between a replacement or full refund.
- If damage or wear is caused by improper use, we may charge a 15% assessment fee, decline the return, or deduct return shipping costs from your refund.
Important:
For returns due to incorrect items, the product must be unused and in its original condition to qualify for a full refund.